EssayRoyal | Article page

Read the Western National Insurance Case • First, identify all stakeholders described (are there any not implicitly identified?) in the case study. • Discuss the actions taken by Henderson to support and engage Western National Insurance stakeholders. • Evaluate these actions using leadership theories to support your assessment. Discuss how successful leaders excel at understanding themselves and others, at motivating stakeholders to excel, and at facilitating them to learn and perform their work more effectively, with the overall effect of enhancing organizational capacity.

The Western National Insurance case study involves a long list of stakeholders. These include the sales team, agents, product development team, senior management, customer care team, policyholders, and the operation team.

Henderson opted to take several key actions. Firstly, he gathered all the information and sought the help of all managers in deciding the best way forward. Secondly, he spoke with the workers as a strategy of boosting their morale whilst lowering employee anxiety. In addition, he trained the agents as a way of motivating them to conduct advertising activities that were designed to create awareness about the new products. He also invested more money in the new product development to guarantee quality. The use of advanced technology helped raise the quality of the products and enhance employee safety.

The actions above portray Henderson as an experienced manager. Effective business leaders view customer service as the key to business success (Pearsall, 2017). In addition, he uses an evidence-based managerial approach by tapping into the analytical skills of the other managers. He is convinced that the productivity and success of the firm can only be boosted using feedback from stakeholders with insight about the business. He is a team worker willing to solicit ideas from all stakeholders. He is a servant leader with emotional intelligence, self-awareness, social skills, and self-regulation.

Successful leaders always involve the stakeholders in the decision-making processes to create a sense of ownership. They inspire and motivate their fellow workers by allowing them to work collaboratively with others. They trust others to work independently when the subordinates have mastery over their jobs. They lead by example and are open-minded to suggestions from other stakeholders (Cialdini, 2007). They try out alternative solutions to business ideas because business interests are always a priority. 


Cialdini, R. B. (2007). Influence: The Psychology of Persuasion. New York: HarperBusiness.

Pearsall, M. (2017). Purposeful Leadership for a Total Engagement Culture: Master the Six Most Important Leadership Habits in Six Months. Independently published.

by EssayRoyal, Dec. 8, 2019, 7:02 p.m.

^ Back to Top